I feel like I’m going crazy? I feel trapped in a tired and dated annoying 80’s end of the world style movie and every office is an abandoned mall? It’s a mess out there and I’m just trying to help, but it all won’t stop breaking? I’m becoming exhausted tbh?
Guise, guys, what is going on? Why does nothing seem to work lately? It’s all quietly, wildly unnerving.
When applying to Coinbase for their head of social support role, I used the Have you ever used our product? box to elaborate on my concerns about their processes as of late…
My response:
Investor in crypto coin since 2015 via Coinbase app.
I’m applying because I felt inspired by a recent string of underwhelming and inefficient interactions with Coinbase’s well intentioned support team and am now highly motivated to vastly improve how business is conducted in this particular vertical at the company.
—
After pressing submit I was then unceremoniously met with an error message claiming the site was experiencing connectivity issues despite the fact that their status page indicated that all was well within the shire? Okay. I’m paranoid these days since being outed as a 🚺woman on the Internet🚺 (!!) so I had to wonder if my IP addy had been blocked by misogynistic engineers? Yet their LinkedIn job posting indicates that after 4 days of the job being posted that only 4 applicants have submitted? Merp. 🥴
What concerned me even more about this ultimately doomed interaction is that Coinbase is one of the companies that forms Dorsey’s Crypto Counsel for Innovation [CCI] group. Eeeerrrrg +___~?*
FWIW: this was all a half step up from their slightly wonky process of attempting to sign in when users no longer have access to a phone number and weeks of haplessly emailing with support without results?
CCI needs innovation for its own founding members?
Listen, like it or me or not at all but…
I’m trying to leave this place better than when I found it but it feels like that aim ends up being a recipe for disaster if not outright punishment? What on Earth?
Nobody should feel like they woke up one day only to find themselves in a hellish zombie apocalypse film?